Frequently Asked Questions
Everything you need to know before you book. Can’t find your answer? Drop us a message or give us a call.
How do I book, and when will I get confirmation?
You’ll get instant confirmation by email once your booking and payment go through. If a specific experience needs manual confirmation from a supplier, we’ll flag that on the listing itself.
Is hotel pick-up included?
This depends on the experience — day tours and transfers typically include pick-up, while in-city experiences like workshops or food tours usually meet you at a set location. Check the individual listing for details.
What is your cancellation policy?
Yes, you can cancel for a full refund up to 24 hours before your booking time. Cancellations made less than 24 hours before, and no-shows, are not refunded. To cancel or change a booking, email booking@krakowunlocked.com with your booking details. Full details are in our Terms & Conditions.
Is there an age requirement, or are experiences suitable for children?
This depends entirely on the activity — some (like Adrenaline experiences) may have minimum age requirements, while others welcome all ages. Check the listing, or ask us directly if you’re not sure.
Can I combine experiences from different categories into one day?
Absolutely — a lot of our guests mix and match, say a Cultural walking tour in the morning and a Food & Drink experience in the evening. Message us if you’d like help building a full day or itinerary.
Do you offer gift vouchers?
Yes — if you’d like to give someone a Krakow experience as a gift, get in touch and we’ll sort a voucher for any of our activities.
Can experiences be personalised for a special occasion?
Yes — whether it’s a birthday, anniversary, stag or hen do, or something else worth marking, we can tailor an experience around it. Get in touch with us directly and we’ll help put it together.