Frequently Asked Questions
Everything you need to know before you book. Can’t find your answer? Drop us a message or give us a call.
How do I book, and when will I get confirmation?
You’ll get instant confirmation by email once your booking and payment go through. If a specific experience needs manual confirmation from a supplier, we’ll flag that on the listing itself.
Is hotel pick-up included?
This depends on the experience — day tours and transfers typically include pick-up, while in-city experiences like workshops or food tours usually meet you at a set location. Check the individual listing for details.
What is your cancellation policy?
Most experiences offer a full refund with 24 hours’ notice — but terms can vary slightly by activity, so it’s worth checking the specific listing before you book.
Is there an age requirement, or are experiences suitable for children?
This depends entirely on the activity — some (like Adrenaline experiences) may have minimum age requirements, while others welcome all ages. Check the listing, or ask us directly if you’re not sure.
Can I combine experiences from different categories into one day?
Absolutely — a lot of our guests mix and match, say a Cultural walking tour in the morning and a Food & Drink experience in the evening. Message us if you’d like help building a full day or itinerary.
Do you offer gift vouchers?
Yes — if you’d like to give someone a Krakow experience as a gift, get in touch and we’ll sort a voucher for any of our activities.
Can experiences be personalised for a special occasion?
Yes — whether it’s a birthday, anniversary, stag or hen do, or something else worth marking, we can tailor an experience around it. Get in touch with us directly and we’ll help put it together.